Get in Touch About Your Stay
Get in touch with Smokey Escape Cabins in Gatlinburg, Tennessee for any cabin rental questions. Whether you are curious about dates, rates or amenities, we are happy to help. First, choose the way that is easiest for you to reach us.
Phone: +1 (786) 281-6767
Location: Gatlinburg, TN
Quick Response and Support
Furthermore, we reply as quickly as we can, because we know trip planning takes time. As a result, you will usually receive clear answers and next steps shortly after reaching out.
Frequently Asked Questions
Before you send a message, you might find your answer in our frequently asked questions below. These questions cover common topics such as booking, payments, policies and what to expect when you arrive. However, if your situation is unique or you still need more detail, you are always welcome to contact us directly using the form or details above.
Guest Questions & Helpful Answers
You can book directly on our website for the best rates, or through Airbnb/VRBO.
The primary guest must be 25 years or older. A government ID (such as a driver’s license) and a signed rental agreement are required.
Yes — 50% of the total rental amount is due at the time of booking, with the remaining balance and the refundable security deposit due one month before check-in.
Our cancellation terms are listed during checkout and may vary by season. Contact us for details before booking.
Check-in: 4:00 PM
Check-out: 10:00 AM
All cabins use smart locks for secure self check-in. After completion of your ID verification and e-signed rental agreement, you will receive your access codes one day before check-in.
When available, the earliest check-in is 3:00 PM. Late check-out is subject to availability.
Yes, all cabins feature high-speed Wi-Fi (Starlink).
Yes, each cabin has an in-unit washer and dryer. Starter laundry supplies are provided.
Yes, fresh linens and towels are included in every stay.
Yes, each cabin has a private hot tub, serviced and sanitized between every guest.
Game rooms with pool tables, arcade games, Smart TVs, and board games are included.
Yes, kitchens include stainless steel appliances, cookware, bakeware, coffee makers (drip + Keurig). Two of the cabins also feature double ovens.
Yes, each cabin has a charcoal grill and outdoor dining area.
At this time, pets are not permitted.
No. Our cabins are intended for families and groups. Occupancy limits must be respected.
Each cabin accommodates up to 10 guests, including children and infants.
No. All cabins are non-smoking.
Only about 5 minutes from the Gatlinburg Welcome Center.
The Great Smoky Mountains National Park, Dollywood, Anakeesta, Ober Gatlinburg, hiking trails, distilleries, and more are all just a short drive away.
You’ll communicate directly with us (Jackie & Eddie) — no call centers. We’re available by phone, text, or Airbnb/VRBO messaging.
All cabins are close to:
– Great Smoky Mountains National Park
– Anakeesta
– Dollywood
One of our cabins is located very close to the Gatlinburg Strip with convenient access to shops & dining